We apologize for this interruption but we hope it might answer a few questions you may have about your order. Please read the following information, and then click the "Go to Checkout" button below.

 Shipping Methods

Our default shipping method is UPS. They have a detailed tracking system and all orders up to $100 are automatically insured.

For delivery outside of the U.S., choose Priority Mail International on the drop-down shipping method menu.

For more economical shipping for non-oversized items, you may choose USPS Priority Mail or Parcel Post. Small, lightweight (up to 12 ounces) can be sent First Class Mail. Keep in mind that the tracking service for Priority Mail is less reliable than that for UPS. Tracking and insurance are not availavle for Parcel Post or First Class Mail.

 Shipping Times

Most orders ship next business day. For same day service on Next Day Air and Second Day Air orders placed after 6:15 AM central time, it's best to call the store at 972-423-5220, especially during the spring and summer months.

Delivery times for UPS Ground range from 1-2 business days on shipments to Texas and some surrounding states to 5-6 business days to the northwestern and northeastern U.S. Deliveries to very remote areas may take an extra day or two.

UPS does not deliver on weekends or holidays. A Next Day Air order placed on, say, the Thursday evening before Labor Day will not ship until Friday and will not be delivered until Tuesday.

Inquiries About Your Order

All email inquiries regarding your order, including status, return authorizations, and including additional parts should be made to orders@planopower.com. Emails about orders sent to other addresses may take longer to be read by the appropriate person.

Tracking Your Order

If you choose UPS as your shipping method, you can use your ordrer number to track delivery status on this page:
www.planopower/store/tracking_tool.html

Returns

Parts must be returned within 30 days of receipt for a refund. Returned items must be in resalable condition in orignal packaging and may be subject to a 15% restocking fee. We do not allow returns on opened electrical parts.

Plano Power Equipment
1414 N. Central Expressway
Plano, Texas 75074
(972) 423-5220
FAX (972) 423-5825
orders@planopower.com

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