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Looking to track your order? You can use our UPS tracking tool here.
How to Order Using Our Online
Store:
You will need a browser that supports forms and tables. If you
want to use our secure online ordering system, you will also need a browser
that supports Secure Socket Layer (SSL) encryption.
Returns must be
made within 30 days of receipt with items in resalable condition in orignal
packaging. Returns may be subject to a 15% restocking fee. No returns
on opened electrical parts.
Shipping
We ship all orders UPS ground by default. UPS Ground is available for
destinations in the contiguous 48 states. Shipping prices are computed for UPS
ground based on your zip code. If the shipping address is in a residential area,
choose UPS Ground Residential. If the address is in a commercial area, choose UPS Ground
Commercial. You must include a street address. UPS will not deliver
to post office boxes.
Shipping Overseas (Including
Alaska, Hawaii, Puerto Rico, Canada, and Mexico )
Shipping costs for items to Alaska, Hawaii, Puerto Rico and countries
outside the USA are considerably higher than those for addresses in the
contiguous states. In addition, there are often extra charges for things
like brokerage fees and VAT for items shipped to other countries. Sometimes
the shipping cost can exceed the value of the shipment.
For addresses outside the US, select USPS Priority Mail International in the drop-down list of shipping methods. The shopping cart software will give you a total shipping cost without using any information more personally identifiable than your country and postal code. The total given will not include any VAT that may be added by your nation or territory.
For US destinations not in the contiguous United States, Such as Alaska, Hawaii, and Puerto Rico, choose UPS Next Day Air or Second Day Air, request USPS priority mail through the "special instructions" section of the order form, order through the secure order form at https://red.olm.net/planopower/store/secure_form.html or contact us at orders@planopower.com to arrange an alternate shipping method.
Heavy or Bulky Items
UPS does not handle items over 150 lbs. or very large cartons. These items
must be sent motor freight or by special air service. Rates range from
$0.60 to $3.20 per lb. for second day air and $0.30 to $2.00 per lb. deferred
in the contiguous USA. Please contact
us to arrange shipping.
Disclaimers
We make no guarantees of quantity stocked for any of the items listed. We stock all common
parts, and many uncommon ones, but a few items may not be available for immediate
shipment. Some parts listed are included for completeness. Their listing does not imply
immediate availability or abundance.
Equipment shipped overseas is sold as-is, with no warranty, implied or otherwise.
1414 N. Central Expressway
Plano, Texas 75074
(972) 423-5220
FAX (972) 423-5825
ppe@planopower.com
sales@planopower.com
(972) 423-5220
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